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The camera moves too much, or I feel motion sick. What should I change?
If you feel nausea or dizziness after your first try, the default settings might be too sensitive for you. Go to Immersive Camera > Profile and select the Head Movements - Relaxed profile. This is a gentle baseline and only uses head tracking. If that is still too fast, lower Speed and raise Stability on Small Head Movements.
That is usually a good starting point: settle into it first, then adjust slowly, adding eye tracking and tuning from there. The Demo profiles each use one input, head or eyes, so you can feel what each one does before you combine them.
Tracking works in Beam, but my game's camera doesn't move. What should I check?
If the eye tracking overlay follows your eyes, Beam is tracking. What is missing is the link to the game. Check these in order:
- Close the game completely and start it again while Beam is tracking.
- Open your game's guide on the 遊戲頁面. Some games need an in-game setting (Star Citizen, F1, Farming Simulator, X-Plane, the TrackIR toggle in MSFS 2024), and a few use a different connection method (X4: Foundations, Prepar3D, FSX).
- In Beam, open General > Game Connection. Keep 頭部追蹤設備模擬 selected, unless your game's guide names another method, and set Driver 到 相容性. Then restart Beam and restart the game.
- Close other head tracking software, such as TrackIR, Tobii or OpenTrack. It can take over the connection or switch the game's head tracking setting off. If you use OpenTrack on purpose, select Through OpenTrack Application 在下面 General > Game Connection.
On Linux or macOS: run the game's Windows build through Proton, Wine or CrossOver. Beam cannot reach a game's native Linux or macOS build. Check that the game's environment is listed under General > Game Connection.
CrossOver on macOS: if it hangs at startup and the game receives no tracking data, try 2.6.9 beta, which fixes that startup hang.
Still not moving? Email [email protected] with the game's name and a screenshot of General > Game Connection.
My controller, wheel or joystick buttons don't work as hotkeys. How do I fix it?
Update the Beam Eye Tracker to 2.6.8 or newer. It includes Microsoft's GameInput fix for buttons not being detected on some controllers, steering wheels and joysticks. The GameInput Compatibility Tool is no longer needed.
Then open General > Hotkeys and assign the button again. More fixes, for Windows, Linux and macOS, are in the Hotkeys guide.
如何減少抖動？
In the settings: lower Speed and raise Stability on Small Head Movements 和 Stability on Small Eye Movements. If it still shakes, raise Head Tracking Smoothing 和 Eye Tracking Smoothing 在下面 追蹤器 in the settings. Both steady the signal against webcam noise and low light. Higher values are smoother but add latency.
Around you:
- Add light in front of you. In a dark room many webcams lower their frame rate, which makes tracking noisier. A bright window behind you has the same effect.
- Glasses can cause glare. Check the Video Preview, then try moving the camera slightly, or to the bottom of your screen, which also helps when thick rims block the view of your eyes.
為什麼我已經購買了 Beam Eye Tracker 應用程序，卻被要求再次付費？
This usually happens if you're logging in with the wrong email. Sign in with the email address you created your account with. Your purchase is on that account, even if you paid with a different email (for example through PayPal) and the payment confirmation went to that address instead.
If you use Sign in with Google, it signs you in as whichever Google account your browser is on, which may not be the one you created your account with. Sign in with your account email and a password instead. No password yet? Click Reset password at accounts.eyeware.tech.
Bought on Steam? Start the Beam Eye Tracker from your Steam library. The Steam version does not ask you to sign in or pay.
If the issue persists, contact support and provide the email you used to register.
為什麼我的Beam Eye Tracker登入失敗？
- Update to the current version, from the 系統 tab or from accounts.eyeware.tech. Older versions had sign-in problems that are fixed.
- Sign in with the email address you created your account with. A different address shows the purchase screen instead (see being asked to pay again).
- 如果您使用"透過 Google 登入"，請確保在點擊"透過 Google 登入"按鈕後，請按照瀏覽器中出現的登入說明進行操作。
- 如果應用程式在透過瀏覽器登入後無法回應，則問題可能源自於 Google 未正確通知Beam Eye Tracker身份驗證。在這種情況下，請嘗試使用其他瀏覽器，或重新啟動電腦並嘗試再次登入可以解決問題。
- 如果以上步驟未能解決問題，您可能需要將帳戶驗證方式變更為使用電子郵件地址和密碼（而非「使用 Google 登入」選項）。請訪問 accounts.eyeware.tech 然後登入。點擊「重設密碼」按鈕，您應該會在收件匣中收到一封密碼重設郵件。按照郵件中的說明設定新密碼。之後，您就可以透過輸入您的電子郵件地址和新建立的密碼，然後點擊「登入」來登入 Beam Eye Tracker 軟體了。
- 在身份驗證期間暫時停用防毒軟體。
- 試著在防火牆設定中將Beam Eye Tracker列入白名單。
- Make sure only one Beam Eye Tracker is installed. A leftover older version, or a Steam copy next to the Standalone one, can be the one showing the sign-in screen.
Beam Eye Tracker 啟動後立即關機。這是怎麼回事？
造成這種情況可能有以下幾個原因：
- 防毒軟體可能會阻止 Beam 存取網路攝影機或阻止其運作。在 Malwarebytes 中，將 Beam Eye Tracker 新增為受保護的應用程式可以解決此問題。
- 部分用戶報告稱，關閉此功能後問題得以解決。 Windows 安全中心 > 應用程式與瀏覽器控制 > 使用 CFG 覆蓋進行漏洞防護. 如果您不想在全球範圍內執行此操作，請前往 漏洞利用保護 > 程式設定. 。 添加
BeamEyeTracker.exe透過覆蓋系統設定來關閉控制流保護，以便該設定僅適用於 Beam Eye Tracker。 - 在某些情況下，可能會出現攝影機存取問題。請使用 Windows 內建的相機應用程式測試相機功能，確認相機可以辨識到您，並在 Windows 相機應用程式開啟的情況下啟動 Beam。
- 最後，在極少數情況下，您的校準或設定檔可能已損壞。作為最後的手段，請重新命名該資料夾。
C:\Users\[您的 Windows 使用者名稱]\AppData\Local\Beam Eye Tracker到C:\Users\[您的 Windows 使用者名稱]\AppData\Local\Beam Eye Tracker(Tmp)然後重啟 Beam。如果您確認此方法解決了問題，請將舊資料夾發送給我們，我們將不勝感激。 [email protected] 這樣我們才能調查出問題所在。之後您可以刪除舊資料夾。
如果以上方法都無效，請聯繫 [email protected]
安裝程式失敗，並顯示錯誤代碼 0x80070666（「該產品的另一個版本已安裝」）。我該如何解決？
The current installer no longer has this problem. Download it from accounts.eyeware.tech and run it.
The steps below are only for older installers, such as a previous version from your account page. Despite the wording, the error is not about Beam: the installer brings a Microsoft Visual C++ Redistributable, and a newer one already on your PC stops it.
- 打開 Windows 設定 > 應用程式 並解除安裝 Microsoft Visual C++ 2015-2022 Redistributable (x64). On some PCs it is called Microsoft Visual C++ v14 Redistributable (x64). Its version starts with 14.
- Run the Beam Eye Tracker installer again. It installs its own copy along with Beam.
If the current installer shows this error, email [email protected] and attach the install log linked from the error window.
Beam Eye Tracker 沒有顯示。我該怎麼辦？
- On Windows, check your system tray for the Beam Eye Tracker icon. It may be hidden, so click the arrow on the taskbar to reveal all tray apps. To keep it visible, drag the icon to your taskbar.
- On a Mac, open Beam from its Dock or menu bar icon. On Apple Silicon, 2.6.8 stable uses Rosetta and the first launch can take about a minute. 2.6.9 beta runs natively on Apple Silicon and requires macOS 15.0 or later.
- 卸載您可能在某個時間點安裝的任何先前版本的 Beam（網路攝影機版/iOS 版/Steam 版）並重新安裝最新版本。
為什麼在使用 Beam Eye Tracker 時，我的相機可以開啟但沒有視訊、出現延遲或停止顯示？
As a first step, use the "Video Preview" option in the Beam Eye Tracker software to check whether the webcam video stream shows symptoms such as no video, lag, or disconnections, even though the webcam appears to be ON (e.g., the indicator light is on). Make sure you have granted Beam the necessary permissions to access your webcam in Windows settings (Settings > Privacy & security > Camera). On a Mac, select Grant Permission in Beam, or turn on Beam Eye Tracker under System Settings > Privacy & Security > Camera, then quit and reopen Beam.
部分用戶反映，防毒軟體會幹擾網路攝影機視訊串流的訪問，導致視訊無顯示、延遲或斷線等問題。請嘗試暫時停用防毒軟體或新增其他設定。 BeamEyeTracker.exe 在防毒軟體設定中將其新增至排除清單。
If the issue persists, check for conflicting applications that may be using the webcam, including your webcam maker's own software (for example Logitech G HUB), update your webcam drivers, or restart the Beam software.
Windows: 2.6.9 beta includes a potential fix for Beam freezing when the webcam fails to start or stops streaming. If it continues after updating, send support your camera model, Beam version, error message, and app logs.
如何設定 Beam Eye Tracker？
開啟 Beam Eye Tracker，前往 追蹤器 > 引導式設定, 然後點擊 開始使用. 設定過程將引導您完成相機選擇、定位、校準和重新置中的快捷鍵設定。
我該如何將 Beam Eye Tracker 與我的遊戲連接起來？
大多數遊戲都能自動運作。啟動 Beam Eye Tracker，啟動遊戲，遊戲內的鏡頭就會自動跟隨你的頭部和眼球運動。少數遊戲（例如《星際公民》、《F1》和《模擬農場》）需要進行一些遊戲內設定變更。請查看遊戲設定指南，以了解特定遊戲的操作說明。
Beam Eye Tracker需要什麼樣的攝影機？
你們提供退費嗎？
是的。
我們為從我們網站購買獨立版本的用戶提供 14 天退款保證。電子郵件 [email protected] 申請退款。
On Steam, there is a free 3-hour demo with all features, and refunds are handled directly by Steam under their policy: Steam退款政策.
使用 Beam Eye Tracker 後，我的遊戲滑鼠、搖桿或手把的視圖控制功能都失效了。請問如何解決這個問題？
Beam installs a driver (the FreeTrack 2.0 interface) so that compatible games can detect it. It stays registered after you close Beam, which can stop your game's own view controls from responding (for example, the mouse in Euro Truck Simulator 2 may no longer control the camera).
如果 Beam 仍然安裝著：
- 開啟 Beam Eye Tracker 並進入 General > Game Connection.
- 在下面 頭部追蹤設備模擬, set Driver 到 Not Installed.
- 請重新啟動遊戲以使變更生效。
To use Beam again, set Driver back to 相容性 and relaunch the game. In Euro Truck Simulator 2 you can also switch between head tracking and the mouse with a key.
如果您已經卸載了 Beam：
- Install the current Beam Eye Tracker, then uninstall it again. The current uninstaller removes the driver registration.
- 如果已安裝 OpenTrack 應用程序，請將其解除安裝。
- 重新啟動遊戲。
I rolled back to 2.5.12. How do I get the current version?
Steam: right-click the Beam Eye Tracker in your library, choose Properties..., open Game Versions & Betas and select Default Public Version. Steam then updates Beam on its own.
Standalone: uninstall 2.5.12, then install the current version from accounts.eyeware.tech.
如何切換到測試版？
The beta version lets you try upcoming fixes and features. Check its release notes and system requirements before switching.
Standalone on Windows or macOS: open System, enable Beta Updates, and check for updates. Standalone on Linux: download the beta AppImage from your account and launch it.
Steam: right-click the Beam Eye Tracker in your library, choose Properties..., open Game Versions & Betas, select beta, and let Steam finish updating.
Open About to confirm the installed version, then retest the original problem. Did the beta fix it for you? Please let us know at [email protected], including your version and what you tested.
我購買的是獨立版本，但找不到下載連結。我該怎麼辦？
請點擊此處前往獨立版帳號頁面： accounts.eyeware.tech.
我還需要OpenTrack嗎？
No, for most users. Since 2.5.5, the Beam Eye Tracker integrates OpenTrack components directly and games work with Beam out of the box. If you rely on an OpenTrack feature that is not yet built into Beam, you can still use the standalone OpenTrack app alongside it. In that case, select Through OpenTrack Application 在下面 General > Game Connection in Beam, so only OpenTrack sends tracking to the game.
如何將眼動疊加層添加到我的直播或錄製內容中？
Beam Eye Tracker 會輸出一個透明的疊層，顯示你的視線方向。你可以將其作為視窗來源導入 OBS、Streamlabs 或任何錄影軟體。疊加層可以透過快捷鍵切換顯示/隱藏，你也可以在自己的螢幕上隱藏它，同時在錄製或直播畫面中保持可見。
Windows：如果 OBS 的Window Capture中沒有眼動疊加層，請試用 2.6.9 測試版，它可以讓該項重新可選。開始追蹤，啟用疊加層，然後在 OBS 中選擇它。
在《歐洲卡車模擬2》（ETS2）中，當我暫停Beam遊戲時，我無法再用滑鼠控制視角。請問如何解決這個問題？
ETS2 內建了此功能的切換開關。請前往 選項 > 按鍵 > 啟用頭部追蹤 並為其分配您選擇的密鑰。
遊戲過程中按下該鍵將關閉頭部追踪，並將所有鏡頭控制權交還給滑鼠。再次按下該鍵將重新啟用 Beam Eye Tracker。此操作無需暫停或關閉 Beam 即可生效。
這是 ETS2 使用者希望隨時在眼動/頭部追蹤和滑鼠控制之間切換的建議工作流程。
MSFS 2024 中的 ChasePlane：如何讓 Beam Eye Tracker 正常運作？
首先，打開 ChasePlane 並檢查您的攝影機組。頭部追蹤功能通常預設在外部視圖中處於停用狀態，因此請確保為您實際需要使用頭部追蹤的每個視圖啟用該功能。
其次，請在 Beam 本身內設定中心/切換鍵綁定，而不是使用 MSFS 2024 的「重置頭部追蹤」綁定，因為該綁定與 ChasePlane 不相容。
每次使用 Beam Eye Tracker 時都需要重新啟動遊戲嗎？
不，你只需要在首次安裝 Beam 後重新啟動一次遊戲，前提是安裝過程中游戲已經在運行。第一次安裝完成後，你可以以任何順序啟動 Beam 和你的遊戲。
Beam Eye Tracker可以與眼鏡搭配使用嗎？
Yes, the Beam Eye Tracker is compatible with glasses. However, performance may slightly decrease with strong prescriptions or glare. If your glasses have thick rims, positioning the camera below the monitor can help maintain visibility of your eyes. You can check how it works with your own glasses: the Standalone version has a 14-day money-back guarantee, and Steam has a free 3-hour demo.
為什麼我的 iOS 應用程式無法透過 WiFi 連接到 Beam Eye Tracker PC 軟體？
Windows防火牆或網路設定可能阻止了連線。請嘗試以下解決方法：
將 Beam 新增至 Windows 防火牆：
- 開啟 Windows Defender 防火牆（進階安全性模式）（透過 Windows 按鈕搜尋）
- 點擊左側欄中的“入站規則”
- 選擇動作 > 新規則 > 程式 > 此程式路徑 > 瀏覽
- 導航至
C:\Program Files\Eyeware\BeamEyeTracker然後選擇 Beam.exe - 點選“下一步”三次
- 將其命名為"Beam Eye Tracker"，然後按一下“完成”。
將網路設定為專用：
- 點擊工作列中的 WiFi 圖標
- 選擇目前網路的屬性
- 將網頁設定檔更改為“專用”（這將允許您的 iOS 裝置和 PC 互相發現）。
Norton防毒軟體阻止了我的安裝。現在我既無法卸載也無法安裝，並且不斷收到錯誤訊息。我該怎麼辦？
從諾頓隔離區還原 Beam Eye Tracker 文件，將其新增至諾頓的排除清單中，然後嘗試解除安裝並重新安裝。如果仍然無效，請在安裝過程中暫時停用諾頓，然後再重新啟用它，並將 Beam 新增至排除清單。
為什麼 OpenTrack 中沒有將「Eyeware Beam」列為輸入裝置？
- 首先，請確保您使用的是最新版本的 OpenTrack。您可以下載最新版本的 OpenTrack。
- 如果「Eyeware Beam」仍然無法作為輸入設備，則您的電腦可能缺少所需的 Microsoft Visual Studio Redistributables。您可以在官方網站上找到更多資訊。 微軟網站，或使用下面的直接下載連結：
如何連接PS3 Eye攝影機？它沒有顯示為輸入設備。
如果您的 PS3 Eye 相機在 Beam Eye Tracker 中未顯示為輸入裝置，則可能是因為未安裝正確的驅動程式。 Windows 系統本身不包含 PS3 Eye 相機的驅動程式。
若要解決此問題，請安裝通用 DirectShow 驅動程式： PS3 Eye 通用 DirectShow 驅動程式.
安裝驅動程式後，重新啟動 Beam Eye Tracker，您的 PS3 Eye 相機應該會顯示為選購輸入來源。
該應用程序是否收集生物識別數據？
不會，Beam Eye Tracker不會產生或儲存任何生物辨識資料。
我可以使用Beam Eye Tracker使用頭部和眼動追蹤數據開發自己的應用程式或進行學術研究嗎？
誰開發了Beam Eye Tracker？
Beam Eye Tracker由瑞士眼動追蹤研究分公司 Eyeware 開發。我們利用專有的人工智慧和電腦視覺技術來增強與設備的互動。了解有關我們旅程的更多信息。