支持
The camera moves too much, or I feel motion sick. What should I change?
If you feel nausea or dizziness after your first try, the default settings might be too sensitive for you. Go to Immersive Camera > Profile and select the Head Movements - Relaxed profile. This is a gentle baseline and only uses head tracking. If that is still too fast, lower Speed and raise Stability on Small Head Movements.
That is usually a good starting point: settle into it first, then adjust slowly, adding eye tracking and tuning from there. The Demo profiles each use one input, head or eyes, so you can feel what each one does before you combine them.
Tracking works in Beam, but my game's camera doesn't move. What should I check?
If the eye tracking overlay follows your eyes, Beam is tracking. What is missing is the link to the game. Check these in order:
- Close the game completely and start it again while Beam is tracking.
- Open your game's guide on the 游戏页面. Some games need an in-game setting (Star Citizen, F1, Farming Simulator, X-Plane, the TrackIR toggle in MSFS 2024), and a few use a different connection method (X4: Foundations, Prepar3D, FSX).
- In Beam, open General > Game Connection. Keep 头部追踪设备模拟 selected, unless your game's guide names another method, and set Driver 到 兼容性. Then restart Beam and restart the game.
- Close other head tracking software, such as TrackIR, Tobii or OpenTrack. It can take over the connection or switch the game's head tracking setting off. If you use OpenTrack on purpose, select Through OpenTrack Application 在下面 General > Game Connection.
On Linux or macOS: run the game's Windows build through Proton, Wine or CrossOver. Beam cannot reach a game's native Linux or macOS build. Check that the game's environment is listed under General > Game Connection.
CrossOver on macOS: if it hangs at startup and the game receives no tracking data, try 2.6.9 beta, which fixes that startup hang.
Still not moving? Email [email protected] with the game's name and a screenshot of General > Game Connection.
My controller, wheel or joystick buttons don't work as hotkeys. How do I fix it?
Update the Beam Eye Tracker to 2.6.8 or newer. It includes Microsoft's GameInput fix for buttons not being detected on some controllers, steering wheels and joysticks. The GameInput Compatibility Tool is no longer needed.
Then open General > Hotkeys and assign the button again. More fixes, for Windows, Linux and macOS, are in the Hotkeys guide.
我怎样才能减少抖动？
In the settings: lower Speed and raise Stability on Small Head Movements 和 Stability on Small Eye Movements. If it still shakes, raise Head Tracking Smoothing 和 Eye Tracking Smoothing 在下面 追踪器 in the settings. Both steady the signal against webcam noise and low light. Higher values are smoother but add latency.
Around you:
- Add light in front of you. In a dark room many webcams lower their frame rate, which makes tracking noisier. A bright window behind you has the same effect.
- Glasses can cause glare. Check the Video Preview, then try moving the camera slightly, or to the bottom of your screen, which also helps when thick rims block the view of your eyes.
我已经购买了 Beam Eye Tracker 应用程序，为什么还要求我再次付费？
This usually happens if you're logging in with the wrong email. Sign in with the email address you created your account with. Your purchase is on that account, even if you paid with a different email (for example through PayPal) and the payment confirmation went to that address instead.
If you use Sign in with Google, it signs you in as whichever Google account your browser is on, which may not be the one you created your account with. Sign in with your account email and a password instead. No password yet? Click Reset password at accounts.eyeware.tech.
Bought on Steam? Start the Beam Eye Tracker from your Steam library. The Steam version does not ask you to sign in or pay.
If the issue persists, contact support and provide the email you used to register.
为什么我的 Beam Eye Tracker 登录失败？
- Update to the current version, from the 系统 tab or from accounts.eyeware.tech. Older versions had sign-in problems that are fixed.
- Sign in with the email address you created your account with. A different address shows the purchase screen instead (see being asked to pay again).
- 如果您使用"通过 Google 登录"，请确保在点击"通过 Google 登录"按钮后，按照浏览器中出现的登录说明进行操作。
- 如果通过浏览器登录后应用程序没有响应，则问题可能源于 Google 未正确通知 Beam Eye Tracker 身份验证。在这种情况下，尝试使用其他浏览器，或重新启动 PC 并尝试再次登录可能会解决问题。
- 如果以上步骤未能解决问题，您可能需要将帐户身份验证方式更改为使用电子邮件地址和密码（而不是"使用 Google 登录"选项）。请访问 accounts.eyeware.tech 然后登录。点击"重置密码"按钮，您应该会在收件箱中收到一封密码重置邮件。按照邮件中的说明设置新密码。之后，您就可以通过输入您的电子邮件地址和新创建的密码，然后点击"登录"来登录 Beam Eye Tracker 软件了。
- 在身份验证期间暂时禁用您的防病毒软件。
- 尝试在防火墙设置中将 Beam Eye Tracker 列入白名单。
- Make sure only one Beam Eye Tracker is installed. A leftover older version, or a Steam copy next to the Standalone one, can be the one showing the sign-in screen.
Beam Eye Tracker 启动后立即关机。这是怎么回事？
造成这种情况可能有以下几个原因：
- 防病毒软件可能会阻止 Beam 访问摄像头或阻止其运行。在 Malwarebytes 中，将 Beam Eye Tracker 添加为受保护的应用程序可以解决此问题。
- 部分用户报告称，关闭此功能后问题得以解决。 Windows 安全中心 > 应用和浏览器控制 > 使用 CFG 覆盖进行漏洞利用防护. 如果您不想在全球范围内执行此操作，请转到 漏洞利用保护 > 程序设置. 。 添加
BeamEyeTracker.exe通过覆盖系统设置来关闭控制流保护，以便该设置仅适用于 Beam Eye Tracker。 - 在某些情况下，可能会出现摄像头访问问题。请使用 Windows 自带的摄像头应用测试摄像头功能，确认摄像头可以识别到您，并在 Windows 摄像头应用开启的情况下启动 Beam。
- 最后，在极少数情况下，您的校准或设置文件可能已损坏。作为最后的手段，请重命名该文件夹。
C:\Users\[您的 Windows 用户名]\AppData\Local\Beam Eye Tracker到C:\Users\[您的 Windows 用户名]\AppData\Local\Beam Eye Tracker(Tmp)然后重启 Beam。如果您确认此方法解决了问题，请将旧文件夹发送给我们，我们将不胜感激。 [email protected] 这样我们才能调查出问题所在。之后您可以删除旧文件夹。
如果以上方法均无效，请联系 [email protected]
安装程序失败，并显示错误代码 0x80070666（"该产品的另一个版本已安装"）。我该如何解决？
The current installer no longer has this problem. Download it from accounts.eyeware.tech and run it.
The steps below are only for older installers, such as a previous version from your account page. Despite the wording, the error is not about Beam: the installer brings a Microsoft Visual C++ Redistributable, and a newer one already on your PC stops it.
- 打开 Windows 设置 > 应用 并卸载 Microsoft Visual C++ 2015-2022 Redistributable (x64). On some PCs it is called Microsoft Visual C++ v14 Redistributable (x64). Its version starts with 14.
- Run the Beam Eye Tracker installer again. It installs its own copy along with Beam.
If the current installer shows this error, email [email protected] and attach the install log linked from the error window.
Beam Eye Tracker 没有显示。我该怎么办？
- On Windows, check your system tray for the Beam Eye Tracker icon. It may be hidden, so click the arrow on the taskbar to reveal all tray apps. To keep it visible, drag the icon to your taskbar.
- On a Mac, open Beam from its Dock or menu bar icon. On Apple Silicon, 2.6.8 stable uses Rosetta and the first launch can take about a minute. 2.6.9 beta runs natively on Apple Silicon and requires macOS 15.0 or later.
- 卸载您可能在某个时候安装过的任何 Beam 先前版本（网络摄像头版 / iOS 版 / Steam 版）并重新安装最新版本。
为什么在使用 Beam Eye Tracker 时，我的摄像头可以开启但没有视频、出现延迟或停止显示？
As a first step, use the "Video Preview" option in the Beam Eye Tracker software to check whether the webcam video stream shows symptoms such as no video, lag, or disconnections, even though the webcam appears to be ON (e.g., the indicator light is on). Make sure you have granted Beam the necessary permissions to access your webcam in Windows settings (Settings > Privacy & security > Camera). On a Mac, select Grant Permission in Beam, or turn on Beam Eye Tracker under System Settings > Privacy & Security > Camera, then quit and reopen Beam.
部分用户反映，防病毒软件会干扰网络摄像头视频流的访问，导致视频无显示、延迟或断线等问题。请尝试暂时禁用防病毒软件或添加其他设置。 BeamEyeTracker.exe 在防病毒软件设置中将其添加到排除列表。
If the issue persists, check for conflicting applications that may be using the webcam, including your webcam maker's own software (for example Logitech G HUB), update your webcam drivers, or restart the Beam software.
Windows: 2.6.9 beta includes a potential fix for Beam freezing when the webcam fails to start or stops streaming. If it continues after updating, send support your camera model, Beam version, error message, and app logs.
如何设置 Beam Eye Tracker？
打开 Beam Eye Tracker，前往 追踪器 > 引导式设置, 然后点击 开始使用. 设置过程将引导您完成相机选择、定位、校准和重新居中的快捷键设置。
我该如何将 Beam Eye Tracker 与我的游戏连接起来？
大多数游戏都能自动运行。启动 Beam Eye Tracker，启动游戏，游戏内的镜头就会自动跟随你的头部和眼球运动。少数游戏（例如《星际公民》、《F1》和《模拟农场》）需要进行一些游戏内设置更改。请查看游戏设置指南，了解具体游戏的操作说明。
Beam Eye Tracker需要什么样的摄像头？
你们提供退款吗？
是的。
我们为从我们网站购买独立版本的用户提供 14 天退款保证。电子邮件 [email protected] 申请退款。
On Steam, there is a free 3-hour demo with all features, and refunds are handled directly by Steam under their policy: Steam退款政策.
使用 Beam Eye Tracker 后，我的游戏鼠标、摇杆或手柄的视图控制功能都失效了。请问如何解决这个问题？
Beam installs a driver (the FreeTrack 2.0 interface) so that compatible games can detect it. It stays registered after you close Beam, which can stop your game's own view controls from responding (for example, the mouse in Euro Truck Simulator 2 may no longer control the camera).
如果 Beam 仍然安装着：
- 打开 Beam Eye Tracker 并进入 General > Game Connection.
- 在下面 头部追踪设备模拟, set Driver 到 Not Installed.
- 请重新启动游戏以使更改生效。
To use Beam again, set Driver back to 兼容性 and relaunch the game. In Euro Truck Simulator 2 you can also switch between head tracking and the mouse with a key.
如果您已经卸载了 Beam：
- Install the current Beam Eye Tracker, then uninstall it again. The current uninstaller removes the driver registration.
- 如果已安装 OpenTrack 应用程序，请将其卸载。
- 重新启动游戏。
I rolled back to 2.5.12. How do I get the current version?
Steam: right-click the Beam Eye Tracker in your library, choose Properties..., open Game Versions & Betas and select Default Public Version. Steam then updates Beam on its own.
Standalone: uninstall 2.5.12, then install the current version from accounts.eyeware.tech.
如何切换到测试版？
The beta version lets you try upcoming fixes and features. Check its release notes and system requirements before switching.
Standalone on Windows or macOS: open System, enable Beta Updates, and check for updates. Standalone on Linux: download the beta AppImage from your account and launch it.
Steam: right-click the Beam Eye Tracker in your library, choose Properties..., open Game Versions & Betas, select beta, and let Steam finish updating.
Open About to confirm the installed version, then retest the original problem. Did the beta fix it for you? Please let us know at [email protected], including your version and what you tested.
我购买的是独立版本，但找不到下载链接。我该怎么办？
请点击此处访问独立版账户页面： accounts.eyeware.tech.
我还需要OpenTrack吗？
No, for most users. Since 2.5.5, the Beam Eye Tracker integrates OpenTrack components directly and games work with Beam out of the box. If you rely on an OpenTrack feature that is not yet built into Beam, you can still use the standalone OpenTrack app alongside it. In that case, select Through OpenTrack Application 在下面 General > Game Connection in Beam, so only OpenTrack sends tracking to the game.
如何将眼动叠加层添加到我的直播或录制内容中？
Beam Eye Tracker 会输出一个透明的叠加层，显示你的视线方向。你可以将其作为窗口源导入 OBS、Streamlabs 或任何录屏软件。叠加层可以通过快捷键切换显示/隐藏，你也可以在自己的屏幕上隐藏它，同时在录制或直播画面中保持可见。
Windows：如果 OBS 的Window Capture中没有眼动叠加层，请试用 2.6.9 测试版，它可以让该项重新可选。开始追踪，启用叠加层，然后在 OBS 中选择它。
在《欧洲卡车模拟2》（ETS2）中，当我暂停Beam游戏时，我无法再用鼠标控制视角。请问如何解决这个问题？
ETS2 内置了此功能的切换开关。请前往 选项 > 按键 > 启用头部追踪 并为其分配您选择的密钥。
游戏过程中按下该键将关闭头部追踪，并将所有镜头控制权交还给鼠标。再次按下该键将重新启用 Beam Eye Tracker。此操作无需暂停或关闭 Beam 即可生效。
这是 ETS2 用户希望随时在眼动/头部追踪和鼠标控制之间切换的推荐工作流程。
MSFS 2024 中的 ChasePlane：如何让 Beam Eye Tracker 正常工作？
首先，打开 ChasePlane 并检查您的摄像机组。头部追踪功能通常默认情况下在外部视图中处于禁用状态，因此请确保为您实际需要使用头部追踪的每个视图启用该功能。
其次，请在 Beam 本身内设置中心/切换键绑定，而不是使用 MSFS 2024 的"重置头部跟踪"绑定，因为该绑定与 ChasePlane 不兼容。
每次使用 Beam Eye Tracker 时都需要重新启动游戏吗？
不，你只需要在首次安装 Beam 后重新启动一次游戏，前提是安装过程中游戏已经在运行。首次安装完成后，你可以按任意顺序启动 Beam 和你的游戏。
Beam Eye Tracker 可以戴眼镜使用吗？
Yes, the Beam Eye Tracker is compatible with glasses. However, performance may slightly decrease with strong prescriptions or glare. If your glasses have thick rims, positioning the camera below the monitor can help maintain visibility of your eyes. You can check how it works with your own glasses: the Standalone version has a 14-day money-back guarantee, and Steam has a free 3-hour demo.
为什么我的 iOS 应用无法通过 WiFi 连接到 Beam Eye Tracker PC 软件？
Windows防火墙或网络设置可能阻止了连接。请尝试以下解决方法：
将 Beam 添加到 Windows 防火墙：
- 打开 Windows Defender 防火墙（高级安全模式）（通过 Windows 按钮搜索）
- 点击左侧栏中的“入站规则”
- 选择操作 > 新建规则 > 程序 > 此程序路径 > 浏览
- 导航至
C:\Program Files\Eyeware\BeamEyeTracker然后选择 Beam.exe - 点击“下一步”三次
- 将其命名为"Beam Eye Tracker"，然后单击“完成”。
将网络设置为专用：
- 点击任务栏中的 WiFi 图标
- 选择当前网络的属性
- 将网络配置文件更改为“专用”（这将允许您的 iOS 设备和 PC 互相发现）。
Norton杀毒软件阻止了我的安装。现在我既无法卸载也无法安装，并且不断收到错误信息。我该怎么办？
从诺顿隔离区恢复 Beam Eye Tracker 文件，将其添加到诺顿的排除列表中，然后尝试卸载并重新安装。如果仍然无效，请在安装过程中暂时禁用诺顿，然后再重新启用它，并将 Beam 添加到排除列表中。
为什么 OpenTrack 中没有将"Eyeware Beam"列为输入设备？
- 首先，请确保您使用的是最新版本的 OpenTrack。您可以下载最新版本的 OpenTrack。
- 如果"Eyeware Beam"仍然无法作为输入设备使用，则您的计算机可能缺少所需的 Microsoft Visual Studio Redistributables。您可以在官方网站上找到更多信息。 Microsoft 网站，或者使用下面的直接下载链接：
如何连接PS3 Eye摄像头？它没有显示为输入设备。
如果您的 PS3 Eye 摄像头在 Beam Eye Tracker 中未显示为输入设备，则可能是因为未安装正确的驱动程序。Windows 系统本身不包含 PS3 Eye 摄像头的驱动程序。
要解决此问题，请安装通用 DirectShow 驱动程序： PS3 Eye 通用 DirectShow 驱动程序.
安装驱动程序后，重启 Beam Eye Tracker，您的 PS3 Eye 摄像头应该会显示为可选输入源。
该应用程序是否收集生物特征数据？
不，Beam Eye Tracker 不会生成或存储任何生物特征数据。
我可以使用 Beam Eye Tracker 使用头部和眼动追踪数据来开发自己的应用程序或用于学术研究吗？
谁开发了 Beam Eye Tracker？
Beam Eye Tracker由瑞士眼动追踪研究子公司 Eyeware 开发。我们利用专有的 AI 和计算机视觉技术来增强与设备的交互。详细了解我们的历程。